當(dāng)客人向你說明什么的時(shí)候，得體的回答也很重要。接下來，小編給大家準(zhǔn)備了酒店基礎(chǔ)口語回答,歡迎大家參考與借鑒。

　　酒店基礎(chǔ)口語回答

　　1.一般性的回答

　　I see, sir. 我明白了，先生。

　　Certainly, sir.好的，先生。

　　2.請(qǐng)對(duì)方再等一會(huì)兒

　　Just a moment, please. 請(qǐng)稍等。

　　Thank you for waiting. 您久等了，先生。

　　I am very sorry to have kept you waiting. 很抱歉讓您久等了。

　　Could you wait a little longer, please? 請(qǐng)您稍候好嗎?

　　3.要麻煩客人或是拒絕客人的要求時(shí)

　　拒絕客人時(shí)，不要一口回絕說"No."，要委婉一些。

　　I am afraid I can't do that. 不好意思，我恐怕沒辦法那樣做。

　　Excuse me, sir. Please let me pass. 不好意思，先生，麻煩讓我過一下。

　　4.道歉

　　如果是自己的錯(cuò)就說"I am sorry."如果是公司的錯(cuò)，就說："We are sorry.".

　　I am very sorry for the delay1. 很抱歉延誤了時(shí)間。

　　I am very sorry for the inconvenience. 很抱歉造成您的不便。

　　I would like to apologize for the mistake. 為這個(gè)錯(cuò)誤我深致歉意。

　　5.客人對(duì)自己說"Thank you."時(shí)回答

　　You are welcome. 不客氣。

　　Thank you, sir. 謝謝您，先生。

　　Thank you very much. 非常感謝您。

　　6.交給客人某些東西時(shí)，可以說

　　Here you are. 您要的東西在這里。

　　Here is your room key. 這是您的房間鑰匙。

　　Here it is. 這是您的東西。

　　7.當(dāng)客人準(zhǔn)備離開時(shí)，可以說：

　　Have a nice day. 祝您有美好的一天。

　　Please enjoy your stay 祝您住宿愉快。

　　We hope to see you again soon. 希望不久能再次見到您。

　　Thank you for staying with us. 謝謝光臨。

　　8.當(dāng)客人的英語難以理解時(shí)

　　面對(duì)客人的疑問，不要只是一味地傻笑，或是一直說Yes, Yes.如果聽不懂事，要向客人提出疑問，或是先向?qū)Ψ秸f"Just a moment, please.", 然后請(qǐng)求他人協(xié)助。

　　Pardon? 對(duì)不起?

　　Pardon me? 對(duì)不起?

　　I beg your pardon? 對(duì)不起請(qǐng)?jiān)僬f一遍好嗎?

　　Could you repeat that, please? 請(qǐng)您重復(fù)一遍好嗎?

　　若是不敢肯定對(duì)方所說的部分內(nèi)容時(shí)，可以將不明白的部分重復(fù)一遍，如：

　　Excuse me, sir. Do you mean you lost your room key?不好意思，先生，您是說您丟了房間的鑰匙?

　　擴(kuò)展：商務(wù)方面口語和寫作

　　You can accept someone's apology by saying:

　　That's all right!

　　It's perfectly1 all right.

　　It really doesn't matter.

　　Here are some expressions that are often used in meetings.

　　If you're in a meeting, you can find out what the other people in the group think by saying:

　　What are your views on this, John?

　　Mr Brown, what do you think about this?

　　Do you agree, Mary?

　　Ms Smith, what's your opinion?

　　If you want to interrupt2 someone and put forward your own opinion you can say:

　　If I could just make a point here…

　　Sorry to interrupt, but I’d just like to say that…

　　Could I make a suggestion?

　　It seems to me that…