酒店基礎(chǔ)口語之關(guān)于回答
當(dāng)客人向你說明什么的時(shí)候，得體的回答也很重要。接下來，小編給大家準(zhǔn)備了酒店基礎(chǔ)口語之關(guān)于回答,歡迎大家參考與借鑒。
酒店基礎(chǔ)口語之關(guān)于回答
1.一般性的回答
I see, sir. 我明白了，先生。
Certainly, sir.好的，先生。
2.請(qǐng)對(duì)方再等一會(huì)兒
Just a moment, please. 請(qǐng)稍等。
Thank you for waiting. 您久等了，先生。
I am very sorry to have kept you waiting. 很抱歉讓您久等了。
Could you wait a little longer, please? 請(qǐng)您稍候好嗎?
3.要麻煩客人或是拒絕客人的要求時(shí)
拒絕客人時(shí)，不要一口回絕說"No."，要委婉一些。
I am afraid I can't do that. 不好意思，我恐怕沒辦法那樣做。
Excuse me, sir. Please let me pass. 不好意思，先生，麻煩讓我過一下。
4.道歉
如果是自己的錯(cuò)就說"I am sorry."如果是公司的錯(cuò)，就說："We are sorry.".
I am very sorry for the delay1. 很抱歉延誤了時(shí)間。
I am very sorry for the inconvenience. 很抱歉造成您的不便。
I would like to apologize for the mistake. 為這個(gè)錯(cuò)誤我深致歉意。
5.客人對(duì)自己說"Thank you."時(shí)回答
You are welcome. 不客氣。
Thank you, sir. 謝謝您，先生。
Thank you very much. 非常感謝您。
6.交給客人某些東西時(shí)，可以說
Here you are. 您要的東西在這里。
Here is your room key. 這是您的房間鑰匙。
Here it is. 這是您的東西。
7.當(dāng)客人準(zhǔn)備離開時(shí)，可以說：
Have a nice day. 祝您有美好的一天。
Please enjoy your stay 祝您住宿愉快。
We hope to see you again soon. 希望不久能再次見到您。
Thank you for staying with us. 謝謝光臨。
8.當(dāng)客人的英語難以理解時(shí)
面對(duì)客人的疑問，不要只是一味地傻笑，或是一直說Yes, Yes.如果聽不懂事，要向客人提出疑問，或是先向?qū)Ψ秸f"Just a moment, please.", 然后請(qǐng)求他人協(xié)助。
Pardon? 對(duì)不起?
Pardon me? 對(duì)不起?
I beg your pardon? 對(duì)不起請(qǐng)?jiān)僬f一遍好嗎?
Could you repeat that, please? 請(qǐng)您重復(fù)一遍好嗎?
若是不敢肯定對(duì)方所說的部分內(nèi)容時(shí)，可以將不明白的部分重復(fù)一遍，如：
Excuse me, sir. Do you mean you lost your room key?不好意思，先生，您是說您丟了房間的鑰匙?
擴(kuò)展：學(xué)會(huì)21句英語保你做贏銷售
1.Your T shirts can find a ready market in the eastern part of our country. 貴國的T恤在我國東部市場(chǎng)很暢銷。
2.We all understand that Chinese shippers are very popular in your market on account of their superior quality and competitive price. 我們都知道中國拖鞋因價(jià)廉物美而暢銷于你方市場(chǎng)。
3.This product has been a best seller for nearly one year. 該貨成為暢銷貨已經(jīng)將近1年了。
4.There is a good market for these articles. 這些商品暢銷。
5.There is a poor market for these articles. 這些商品滯銷。
6.There is no market for these articles. 這些商品無銷路。
7.Your bicycles find a ready market here. 你們的自行車在此地銷路很好。
8.They talked over at great length the matter of how to increase the sale of your products. 他們?cè)敿?xì)地討論了怎樣增加你方產(chǎn)品的銷售。
9.Please furnish us with more information from time to time so that we may find outlets2 for our stationery3. 由于對(duì)此貨物的需求將不斷增加，請(qǐng)?zhí)崆把a(bǔ)充貨源。
10.They are doing their utmost to open up an outlet1. 他們正在盡最大努力以打開銷路。
11.Our demand for this product is steadily4 on the increase. 我們對(duì)該產(chǎn)品的需求正在穩(wěn)步地增長(zhǎng)。
12.We are sure that you can sell more this year according to the marketing5 conditions at your end. 根據(jù)你地的市場(chǎng)情況，我們確信今年你們有望銷得更好。 13.Packing has a close bearing on sales. 包裝對(duì)產(chǎn)品的銷路有很大關(guān)系。
14.We are trying to find a market for this article. 我們正在努力為此項(xiàng)商品找銷路。
15.We regret we cannot find any market for this article. 我們很抱歉不能為此項(xiàng)商品找到銷路。
16.According to our experience, these handicrafts can find a ready market in Japan. 根據(jù)我們的經(jīng)驗(yàn)，這些手工藝品在日本銷路很好。
17.We can discuss further details when you have a thorough knowledge of the marketing possibilities of our products. 等你們?nèi)媪私馕覀儺a(chǎn)品銷售可能性之后，我們?cè)龠M(jìn)一步細(xì)談。
18.According to your estimate, what is the maximum annual turnover6 you could fulfill7? 據(jù)你估計(jì)，你能完成的最大年銷售量是多少呢?
19.The market situation is not known to us. 我們還不了解市場(chǎng)情況。
20.Your market still has great potential. 你們的市場(chǎng)仍有很大潛力。
21.There are only a few unsold pieces. 只有幾件商品未售出。
Words and Phrases
salable 暢銷的
popular 有銷路的
find a market 銷售
selling line 銷路
trial sale, test sale, test market 試銷
salable goods 暢銷貨
popular goods 快貨
the best selling line (the best seller) 熱門貨
to find (have) a ready market 有銷路，暢銷
to have a strong footing in a market 很有銷路
good market 暢銷
poor(no) market 滯銷
goods that sell well 暢銷貨
sell like wild fire 暢銷，銷得很快
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