客服專員的英語(yǔ)簡(jiǎn)歷范文

時(shí)間：2016-11-17 10:19:31 如英753由分享

　　英語(yǔ)簡(jiǎn)歷是用人單位了解客服專員外企求職者的第一扇窗口。下面是學(xué)習(xí)啦小編整理的客服專員的英語(yǔ)簡(jiǎn)歷范文，以供大家閱讀。

　　客服專員的英語(yǔ)簡(jiǎn)歷范文

　　CUSTOMER SERVICE REPRESENTATIVE(Sales)

　　Sandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDING1,BEIJING.

　　SUMMARY OF QUALIFICATIONS

　　Demonstrated ability in the provision of sales support services.Includes establishment of the client base,extensive customer servicing,telemarketing,cold calling and sales territory development.

　　Consistently met/exceeded sales goals and instituted sales programs;sales increased from to million.

　　Thorough knowledge of management production;assure timely and accurate presentation of goods;adept at coordinating delivery processes,organization of delivery schedules and monitoring delivery personnel.

　　Extensive experience in facilitating operational procedures,Respond to customer complaints;resolve problem elements;interact with credit department to ascertain customer account status.Handle sourcing of vendors,contract negotiation,purchasing,correspondence,account adjustments and inventory control.

　　Exceptional communication/interpersonal and organizational skills.

　　EXPERIENCE

　　1989-Present OXBRIDGE,INC.

　　Interface with merchandising personnel,at all levels,and provide technical information on company products and services.

　　Interact with customers,providing advice in the selection of products.Monitor production to ensure realization of customer specifications.

　　Collaborate with contracting merchandisers for contract negotiation on supplies.Conduct extensive materials costing processes.

　　Coordinate delivery schedules and monitor delivery personnel.

　　Organize promotional demonstration activities for home and Hew York marketing office.

　　Respond to and resolve customer complaints.

　　Manage office operations and produce correspondence.

　　Control stock and conduct purchasing procedures.

　　Assist sales department in establishing client base/sales territories.

　　EDUCATION

　　1993-Present PROPHET JUNIOR COLLEGE

　　Associate Degree Program

　　Computer Operations Program:Lotus 1-2-3,Database III,Typing,Word-processing(Multimate),Business Math,Speech Communication,Introduction to Computers and English Composition.

　　Notice

　　Background summary accentuates candidates acquired professional skills and impressive track record.

　　Listing relevant courses adds weight to candidates educational credentials.

　　客服專員的中文簡(jiǎn)歷范文(一)

　　姓名：xuexila.com

　　性別：男

　　出生年月： 1987.01.22

　　居住地：北京

　　畢業(yè)院校：西京大學(xué)

　　專業(yè)：經(jīng)濟(jì)管理

　　E-mail：xuexila.com

　　工作經(jīng)歷：

　　公　司：鼎力資源有限公司 2010.6-2013.11

　　擔(dān)任職位：客服組長(zhǎng)

　　職責(zé)：

　　1、負(fù)責(zé)帶領(lǐng)客服團(tuán)隊(duì)達(dá)到既定目標(biāo)，培訓(xùn)客服成員;

　　2、負(fù)責(zé)為客服團(tuán)隊(duì)建立 KPI，監(jiān)控服務(wù)水準(zhǔn);

　　3 、負(fù)責(zé)確保客戶訂單的準(zhǔn)確性，包括訂單在系統(tǒng)的輸入和修改;

　　4、負(fù)責(zé)監(jiān)控訂單進(jìn)展情況，與生產(chǎn)與物料計(jì)劃員控制庫(kù)存情況，和訂單的生產(chǎn)周期;

　　5 、負(fù)責(zé)協(xié)助倉(cāng)庫(kù)和物流部，以確保及時(shí)出貨;

　　6 、負(fù)責(zé)維護(hù)客戶資料，進(jìn)行定期的客戶滿意度調(diào)查;

　　7 、負(fù)責(zé)根據(jù)客戶提供的需求預(yù)測(cè)，與各部門根據(jù)生產(chǎn)能力，進(jìn)行物料的準(zhǔn)備;

　　8 、負(fù)責(zé)協(xié)助處理投訴。

　　自我評(píng)價(jià)：

　　本人畢業(yè)于工商管理專業(yè)，長(zhǎng)期的客戶服務(wù)工作中，本人也以出色的溝通技巧、專業(yè)的服務(wù)及高效解決問(wèn)題的能力贏得客戶贊賞。個(gè)性活潑開朗，具備出色的溝通協(xié)作能力及問(wèn)題解決能力，能夠同時(shí)有效管理多個(gè)任務(wù)、項(xiàng)目。組織紀(jì)律性強(qiáng)，能夠一絲不茍地跟進(jìn)工作進(jìn)程直到達(dá)成目標(biāo)。