有關(guān)志愿者英文短語
想要參加志愿者活動的人,有關(guān)志愿者的英文短語別錯過了哦。下面是學習啦小編給大家整理了志愿者英文短語表達,供大家參閱!
志愿者英文短語核心句子
What’s your name? May I have your name?
您貴姓? 請問您貴姓大名?
Do you want some tea? Could you like some tea?
您要喝茶嗎? 請問您想喝茶嗎?
Over here, please. Could you come this way please?
這邊請。 請您往這邊走好嗎?
* 不要說OK, Sure, Yeah等等,而要說Certainly, Sir.
* Hey, uh-huh, Hang on 等等,也不適合在酒店中使用。
* 別說“I don’t know.”回答“不知道”是非常不禮貌的說法。
可以說“just a moment, please. I’ll check that for you.” (請稍候,我來幫您確認),然后請有能力處理的人前來協(xié)助。
* 對男性客人,尊稱為Sir; 面對女性客人時尊稱為Ms.
在招呼客人時,最好說“Excuse me, Sir(Ms)”, 不要直接稱呼Mr.或Ms. 至于稱呼小孩,可以直接使用Excuse me,但是不可以直接稱呼boy或girl.
* 正視對方的眼睛,以顯示出你的信心和誠意。但必須注意,注視對方的眼睛,并不是無理地盯著對方看。
* 在面對語言不通的外籍人士時,一定要多加利用手勢和肢體語言。但是使用手勢時要特別小心,因為對于不同國家、民族而言,手勢的意義也大不相同。
志愿者英文短語常見句型
Good morning. (用于中午以前)
Good afternoon. (用于中午至下午六點以前)
Good evening. (用于下午六點過后)
在這些招呼語的后面接句子,例如:
Good morning, sir. Are you checking-out?
早上好,先生,請問您要退房嗎?
Good afternoon, sir. Welcome to LI JIA Hotel.
中午好,先生,歡迎光臨麗嘉酒店
Good evening, Ms. May I help you?
晚上好,小姐,請問我能為您服務(wù)嗎?
后面也可以接上自己酒店名稱、部門名稱,如:
Good morning, sir. This is the Front Desk. May I help you? 早上好,先生。這里是服務(wù)臺,請問您需要服務(wù)嗎?
回答
1.一般性的回答
I see, sir.
我明白了,先生。
Certainly, sir.
好的,先生。
2.請對方再等一會兒
Just a moment, please.
請稍等。
Thank you for waiting.
您久等了,先生。
I am very sorry to have kept you waiting.
很抱歉讓您久等了。
Could you wait a little longer, please?
請您稍候好嗎?
3.要麻煩客人或是拒絕客人的要求時
拒絕客人時,不要一口回絕說“No.”,要委婉一些。
I am afraid I can’t do that.
不好意思,我恐怕沒辦法那樣做。
Excuse me, sir. Please let me pass.
不好意思,先生,麻煩讓我過一下。
4.道歉
如果是自己的錯就說“I am sorry.”; 如果是公司的錯,就說:“We are sorry.”。
I am very sorry for the delay.
很抱歉延誤了時間
I am very sorry for the inconvenience.
很抱歉造成您的不便。
I would like to apologize for the mistake.
為這個錯誤我深致歉意。
5.客人對自己說“Thank you.”時回答
You are welcome.
不客氣。
Thank you, sir.
謝謝您,先生。
Thank you very much.
非常感謝您。
6.交給客人某些東西時,可以說
Here you are.
您要的東西在這里。
Here is your room key.
這是您的房間鑰匙。
Here it is.
這是您的東西。
志愿者英文短語表達
1.自己要做什么事時,就使用May I ~
May I have your name, please?
請問尊姓大名
May I have your check-out time, please?
請問您什么時候結(jié)帳離開?
May I see your passport, please?
請讓我看一下您的護照好嗎?
May I know your nationality, please?
請問您的國籍是什么?
2. 麻煩客人時,可使用Could you ~
Could you fill out the form, please?
請您填寫這張表格好嗎?
Could you write that down, please?
請您寫下來好嗎?
Could you draft the fax, please?
請您寫下傳真的草稿好嗎?
Could you hold the line, please?
請不要掛電話好嗎?
3.詢問客人的喜好或是做什么時,可使用Would you ~
Would you like tea or coffee?
請問您要喝茶還是咖啡?
Would you like to take a taxi?
請問您要搭計程車嗎?
Would you mind sitting here?
請問您介意坐在這里嗎?
只要在疑問詞后加“Would you ~”,就可以提出大部分的詢問。
When would you like to visit Kunshan?
請問您想要何時參觀昆山?
When would you like to have lunch?
請問您想在哪里用餐?
What time would you like to eat?
請問您想何時用餐?
Who would you like to contact?
請問您想和誰聯(lián)絡(luò)?
Which kind of room would you prefer?
請問您喜歡哪一種房間?
How would you like to settle your bill?
請問您的賬單如何處理?
How long would you like to stay?
請問您要逗留多久?
How many tickets would you like to buy?
請問您要買幾張票?
4.在提供建議協(xié)助、征求意見時,可使用Shall I ~ 或Would you like me to do ~?
Shall I draw the curtains?
請問需要我把窗簾拉上嗎?
Shall I draw you a map?
請問要我為您畫一張地圖嗎?
Shall I make the reservation for you?
請問要我為您安排預(yù)約嗎?
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