bec商務(wù)英語(yǔ)對(duì)話短文
商務(wù)英語(yǔ)課程是為滿足國(guó)際經(jīng)濟(jì)交流日益頻繁的新形勢(shì)發(fā)展和用人單位對(duì)從業(yè)人員的要求而開(kāi)設(shè)的一門(mén)商務(wù)知識(shí)與語(yǔ)言知識(shí)相結(jié)合的課程。學(xué)習(xí)啦小編整理了bec商務(wù)英語(yǔ)對(duì)話短文,歡迎閱讀!
bec商務(wù)英語(yǔ)對(duì)話短文一
Claims and Complaints
A clerk discusses an insurance claim with his boss.
Boss : What's your hurry?
Clerk : Bad news! That shipment of parts from Japan has been partially lost and damagedat sea. What should we do when loss or damage occurs?
Boss : We must prepare our claim and send it to the underwriter to secure payment.
Clerk : Won't our broker take care of that?
Boss : Yes, that's part of the service on the broker's side.
Clerk : So the first step would be to contact our broker?
Boss : Yes, and we'll need to submit some documents to him.
Clerk : Is it enough that we have an on-board bill of lading to claim settlement?
Boss : I'm sorry to say it isn't. We'll need a statement from the shipping agents stating thatthe goods were actually loaded and noting when the vessel sailed.We'll also need to presentproof of ownership.
Clerk : How do we do that?
Boss : We'll have to file a full original set of ocean bills of lading, the insurance certificate,and the original commercial invoice.
Clerk : No problem. I have them on file.
Boss : We may also need a statement of protest.
Clerk : What's that?
Boss : It's usually an extract from the ship's log which describes how the goods were lost ordamaged. It's prepared by the master of the vessel. Sometimes that documentation is alsorequired.
Clerk : Well, that covers all the things I want to know. I guess I'll call our broker.
Boss : Yes, let's get started right away.
bec商務(wù)英語(yǔ)對(duì)話短文二
Business discussions around the office
Accountant: Did you send out an invoice to the Sun Electronics Company?
Clerk : Yes. It's also time to send them a statement now。
Accountant : What's the total due on their account?
Clerk : They owe 0,000.
Accountant: Let's get all the invoices and statements out this afternoon, if we can.
Clerk : I think we can. I've already started on them, How often do you send them?
Accountant : We send them monthly.
bec商務(wù)英語(yǔ)對(duì)話短文三
A customer discusses an error in his order with the manufacturer.
Buyer : We have a problem, sir.
Seller : What on earth has happened?
Buyer : You remember that we ordered 50 of your BD 205 laser jet printers?
Seller : of course. We shipped them two weeks ago. Haven't they arrived?
Buyer : That's the problem. They've arrived, and they're the wrong model. You sent the QR224 model. That model is incompatiblewith our computer system.
Seller : I'm sorry to hear that. I'll look into it and try to get it corrected for you as quickly aspossible. Do you have the invoice number?
Buyer: I have a fax of the invoice right here.
Seller : Yes, there certainly seems to be a mistake. For some reason we shipped the wrongmodel. Would you mind waiting a few minutes while I check with our shipping department?
Buyer : Not at all. I'm anxious to get this straightened out.
Later...
Seller: Well, I've discovered the source of the error. It seems your customer accountnumber was incorrectly entered into our computer at the warehouse. This resulted in thewrong shipment.
Buyer: That's an understandable, but regrettable mistake.
Seller : We'll airfreight the correct printers immediately.
And since it's our error, we'll pay the freight charges.
Buyer : That's good of you. My home office will be glad to hear it.
Seller : I'm very pleased we were able to get to the bottom of this so quickly. Just return thewrong printers sea-freight, and our company will pick up those charges too.
Buyer : Thank you so much.
Seller : That's all right. We hope to provide you with good service for many years to come.
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