商務(wù)英語(yǔ)投訴信范文
在英語(yǔ)商務(wù)寫作中，面對(duì)客戶的投訴時(shí)，你會(huì)如何分析對(duì)方的書信?下面是學(xué)習(xí)啦小編給大家整理了商務(wù)英語(yǔ)投訴信范文，供大家參閱!
商務(wù)英語(yǔ)投訴信1
Dear Sir,
I am writing to you about a most unhappy experience. Last Tuesday morning, we took a long?route bus of your company from Dukou to Lijiang. The bus was scheduled to arrive in Lijiang at 7 o’clock in the evening, but it stopped midway at four p.m. for mechanical problems. The driver and the ticket seller could neither solve the problem by themselves nor seek help from others.
Where we stopped was nowhere near a village. Up until 8 o’clock, another bus finally carried us to a shabby rural motel. We had to pay for our accommodation. The room was too small and the quilt was so dirty. To our surprise, when we just managed to sleep at around 2 a.m., the driver came to wake us up—the bus had been fixed!
I suggest that you look into this matter immediately and deal with it quickly and properly.
Looking forward to your reply.
Yours,
Li Ming
商務(wù)英語(yǔ)投訴信2
Dear Sir,
The television I ordered from your store arrived on time last Friday, but only three days later I found it could not work properly.
On Tuesday evening, when I turned on the television, I was surprised to find that it became a black?and?white television—all of the other colors were simply gone. What made matters worse, the remote control was also out of order. I dialed your service number for several times, but the line was always busy.
This problem has affected our normal life. Can you get it repaired as soon as possible? Thank you for your consideration.
I am looking forward to your early reply.
Yours faithfully,
Li Ming
商務(wù)英語(yǔ)投訴信3
For Poor Performance on a Service Contract (由于服務(wù)質(zhì)量差而抱怨)
Dear Mr .Weidner 。
Contract No. 17854
You will recall that you and I have discussed at least three times during the past six months the low quality of service provided by your hotel. After each conversation， service is improved for a short time， and then reverts. back to the old standard that brought abort my original complaints. I will summarize in this letter my previous discussions about your performance.
You may wish to refer to our contract as you read my comments.
1. Windows ：According to the contract， all windows are to be cleaned once a month. This is not being done. Often from six to eight weeks elapse between cleanings. Even when the windows are cleaned， the job is less than satisfactory.
2. Carpets： The carpets should be vacuumed after each workday. Although your service people do show up each day ， their efforts can only be described as careless.
3.Miscellaneous： I could mention a dozen other cleaning responsibilities that are not being met satisfactorily--furnitures， lavatories and ash trays， for example.
I call your attention to paragraph 7 in the contract， Mr.Weidner， in which the provisions for revocation of the contract are described. I do not like to consider such a possibility， but I must have your written assurance that all provisions of the contract will be met.
I will be pleased to meet with you once more to discuss the situation. I assure you that this is a matter of some urgency to me.
Yours faithfully，XXX
親愛的韋德羅先生：您會(huì)記得，在過去六個(gè)月中，我們至少三次討論過貴旅店服務(wù)質(zhì)量低劣問題。每次討論過后，服務(wù)質(zhì)量在短時(shí)間內(nèi)有所提高，但不久又退回到原先的水平。
在這封信中，我將就先前討論問題做一概述。您在閱讀此信時(shí)，也許需要參考我們的合同。
1. 窗戶：遵照合同，每月清洗所有窗戶一次。然而。此項(xiàng)工作并未得到落實(shí)。每次清洗相隔六至八周。即使窗戶被清洗過，效果也不盡人意。
2. 地毯：每個(gè)工作日之后，應(yīng)對(duì)地毯真空吸塵。盡管貴方服務(wù)人員每天露面，但工作很不仔細(xì)。
3. 各種事務(wù)：我可列舉許多令人不滿意的清潔工作，例如家具、衛(wèi)生間、煙灰缸等等。
韋德羅先生，請(qǐng)您注意我們合同的第7段，有關(guān)終止合同的說明。我本人并不想考慮這種可能，但您必須書面保證履行合同中的所有條款。
我很愿意同您再次會(huì)晤，討論相關(guān)情況。我向您保證，這件事對(duì)我來說非常的重要。
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