下面是學(xué)習(xí)啦小編整理的銀行英語(yǔ)口語(yǔ)：信用卡掛失，歡迎大家閱讀!

　　A:Hello!Is this Bank of China?

　　B:Yes.This is the Client Service Center of Bank of China.What can I do for you?

　　A:I'm John Smith from America.I have lost my Great Wall International Card.

　　B:Don't worry about it.When did you loss it?

　　A:喂!您是中國(guó)銀行嗎?

　　B:是。這里是中國(guó)銀行客戶(hù)服務(wù)中心。需要我為您做什么事嗎?

　　A:我是美國(guó)人，名叫約翰·史密斯。我把長(zhǎng)城國(guó)際卡弄丟了。

　　B:別著急。什么時(shí)候丟的?

　　A:About an hour ago.

　　B:Do you remember your card number?

　　A:Well,may be 2630,1611,I just remember the last eight digits.

　　B:Do you have a PIN number?

　　A:Yes.It's 575859.

　　B:Where do you live now?

　　A:I live in Yangzhou.

　　B:Do you have any proper credential with you, say, your passport?

　　A:Yes.I have my passport.

　　B:Please tell me the number of your passport.

　　A:CN352467.

　　B:All right.Your account will be cancelled temporarily based on your loss reporting application and identity certificate.You should go to the card issuing institution where you live for loss reporting formally tomorrow and then renew a card.

　　A:Thank you. But I am now in Nanjing on business without any money. What should I do?

　　B:You may go to any business office of Bank of China where you are for an Emergency Assistance Service.

　　A:Thank you very much.

　　B:You are welcome.One 24-hour hotline,95566,brings you in direct contact with our Client Service Center.

　　A:大約一個(gè)小時(shí)以前丟的。

　　B:您記得卡號(hào)嗎?

　　A:嗯…可能是2630，1611，我只記得后八位數(shù)字。

　　B:有密碼嗎?

　　A:有的。密碼是575859。

　　B:您現(xiàn)在住哪兒?

　　A:我住在揚(yáng)州。

　　B:您身邊帶著有效身份證件嗎，比如說(shuō)護(hù)照?

　　A:對(duì)，我?guī)еo(hù)照吶。

　　B:您的護(hù)照號(hào)碼?

　　A:CN352467。

　　B:好的。根據(jù)您的掛失請(qǐng)求，您得賬戶(hù)將暫時(shí)被取消。明天您可以到信用卡發(fā)行機(jī)構(gòu)正式申請(qǐng)掛失，然后換新卡。

　　A:謝謝。但我現(xiàn)在出差南京，身無(wú)分文。我該怎么辦呢?

　　B:您可以到就近的中國(guó)銀行網(wǎng)點(diǎn)，要求緊急援助服務(wù)。

　　A:非常感謝。

　　B:應(yīng)該的。只要您撥打24小時(shí)熱線電話(huà)，95566，客戶(hù)服務(wù)中心隨時(shí)為您效勞。

　　2

　　A:Good morning!Is this the Bank Card department of Bank of China?

　　B:Yes.Is there anything I could do for you?

　　A:Well.My Great Wall International Credit card is lost. I want to ask for the Emergency Assistance Service?

　　B:Certainly.Where are you from?

　　A:I am from America,working in Yangzhou now.

　　B:Do you remember your card number?

　　A:Well,may be 2666,1611,I just remember the last eight digits.

　　B:Where do you live now?

　　A:I live in Yangzhou.

　　B:Please tell me the number of your passport.

　　A:CN352467.

　　B:Please fill in this Application Form of Loss Reporting item by item. We will examined it carefully.

　　A:早安!這是中行銀行卡部嗎?

　　B:是啊。需要什么服務(wù)嗎?

　　A:嗯，我的長(zhǎng)城國(guó)際卡丟了，我想請(qǐng)求緊急援助服務(wù)，可以嗎?

　　B:當(dāng)然可以。您是哪國(guó)人?

　　A:我是美國(guó)人，現(xiàn)在揚(yáng)州工作。

　　B:您記得卡號(hào)嗎?

　　A:嗯，可能是2666，1611，我只記得后八位數(shù)字。

　　B:您現(xiàn)在住哪兒?

　　A:我住在揚(yáng)州。

　　B:請(qǐng)把您的護(hù)照號(hào)告訴我。

　　A:CN352467。

　　B:請(qǐng)逐項(xiàng)填寫(xiě)這份掛失申請(qǐng)表，我們將仔細(xì)核對(duì)。

　　3

　　A:Hello!Xiao Li.This is my filled out Application Form of Loss Reporting.Here you are.

　　B:We will examine your application form and get authorization from the card-issuing office.Please wait for a while.

　　A:It doesn't matter.By the way,how much money can I get from you?

　　B:You will get up to 5,000 RMB yuan.

　　A:That's enough.

　　B:Ah.John Smith, we're authorized to pay you 5,000 RMB yuan. Please fill in the withdrawal slip and sign your name on the bottom line.

　　A:Is that all right?

　　B:Okay.Show me your passport.

　　A:Here you are.

　　B:All right.Here's the money.Please check them.

　　A:It's correct.Thank you.

　　B:With pleasure.Anytime and anywhere,ChinaBank is beside you!

　　A:您好!小李。這是填好的“掛失申請(qǐng)表”，給您。

　　B:我們要核對(duì)您填的表，請(qǐng)求發(fā)卡機(jī)構(gòu)授權(quán)。請(qǐng)稍等。

　　A:沒(méi)關(guān)系。順便問(wèn)一下，你們能給我多少錢(qián)?

　　B:最多5,000元人民幣。

　　A:夠了。

　　B:啊，約翰·史密斯，我們得到授權(quán)付給您5,000元。請(qǐng)?zhí)詈萌】顔?，把名字簽在底線上。

　　A:這樣可以嗎?

　　B:可以，把您的護(hù)照給我看一下。

　　A:您瞧。

　　B:好的。這是您的錢(qián)，請(qǐng)點(diǎn)一下。

　　A:不錯(cuò)，謝謝。

　　B:不用謝。即時(shí)即刻，中行就在您身邊。

　　4

　　A:I lost my Great Wall International Card yesterday.

　　B:I'm sorry to hear that. Have you reported the loss of it?

　　A:Yes,I have.But, can I get a new one?

　　B:Exactly. May I know your name?

　　A:My name is John Smith.

　　B:Please tell me your card number and PIN number if you have them.

　　A:The card number is 1666 1611 and the PIN number is 575859.

　　B:Please show me your identification card.

　　A:This is my passport.Here you are.

　　B:We'll have to confirm your identification.When we’re convinced that you've really lost your card, we’ll renew a card for you.

　　A:When shall I come here to get it?

　　B:Don't hurry.We will call you up once it’s completed.

　　A:Okay.

　　B:Please fill out the application form and pay the handling fee and annual fee.

　　A:All right.Thank you.

　　B:I'll be glad to.Once you have a Great Wall Card,we will serve you long-term wherever you are.

　　A:昨天我把長(zhǎng)城國(guó)際卡給弄丟了。

　　B:真遺憾。您辦理掛失了嗎?

　　A:是啊。我能辦一張新卡嗎?

　　B:完全可以。您叫什么名字?

　　A:我叫約翰·史密斯。

　　B:請(qǐng)告訴我您的卡號(hào)和密碼。

　　A:卡號(hào)是1666 1611，密碼是575859。

　　B:請(qǐng)出示您的身份證件。

　　A:這是我的護(hù)照。給您。

　　B:我們必須證實(shí)您的身份。當(dāng)我們確信您已將卡丟失，我們會(huì)給您補(bǔ)一張新卡。

　　A:我什么時(shí)候來(lái)取卡呢?

　　B:別著急。一旦辦好我們就給您打電話(huà)。

　　A:好的。

　　B:請(qǐng)?zhí)顚?xiě)申請(qǐng)書(shū)，付手續(xù)費(fèi)和年金。

　　A:好的。謝謝。

　　B:很樂(lè)意。您一旦擁有長(zhǎng)城卡，我行將為您終身服務(wù)。