銀行英語情景口語對話：存折掛失

　　銀行英語情景口語對話：信用卡掛失

　　A:Hello!Is this Bank of China?

　　B:Yes.This is the Client Service Center of Bank of China.What can I do for you?

　　A:I'm John Smith from America.I have lost my Great Wall International Card.

　　B:Don't worry about it.When did you loss it?

　　A:About an hour ago.

　　B:Do you remember your card number?

　　A:Well,may be 2630,1611,I just remember the last eight digits.

　　B:Do you have a PIN number?

　　A:Yes.It's 575859.

　　B:Where do you live now?

　　A:I live in Yangzhou.

　　B:Do you have any proper credential with you, say, your passport?

　　A:Yes.I have my passport.

　　B:Please tell me the number of your passport.

　　A:CN352467.

　　B:All right.Your account will be cancelled temporarily based on your loss reporting application and identity certificate.You should go to the card issuing institution where you live for loss reporting formally tomorrow and then renew a card.

　　A:Thank you. But I am now in Nanjing on business without any money. What should I do?

　　B:You may go to any business office of Bank of China where you are for an Emergency Assistance Service.

　　A:Thank you very much.

　　B:You are welcome.One 24-hour hotline,95566,brings you in direct contact with our Client Service Center.

　　A:喂!您是中國銀行嗎?

　　B:是。這里是中國銀行客戶服務中心。需要我為您做什么事嗎?

　　A:我是美國人，名叫約翰·史密斯。我把長城國際卡弄丟了。

　　B:別著急。什么時候丟的?

　　A:大約一個小時以前丟的。

　　B:您記得卡號嗎?

　　A:嗯…可能是2630，1611，我只記得后八位數字。

　　B:有密碼嗎?

　　A:有的。密碼是575859。

　　B:您現在住哪兒?

　　A:我住在揚州。

　　B:您身邊帶著有效身份證件嗎，比如說護照?

　　A:對，我?guī)еo照吶。

　　B:您的護照號碼?

　　A:CN352467。

　　B:好的。根據您的掛失請求，您得賬戶將暫時被取消。明天您可以到信用卡發(fā)行機構正式申請掛失，然后換新卡。

　　A:謝謝。但我現在出差南京，身無分文。我該怎么辦呢?

　　B:您可以到就近的中國銀行網點，要求緊急援助服務。

　　A:非常感謝。

　　B:應該的。只要您撥打24小時熱線電話，95566，客戶服務中心隨時為您效勞。

　　2

　　A:Good morning!Is this the Bank Card department of Bank of China?

　　B:Yes.Is there anything I could do for you?

　　A:Well.My Great Wall International Credit card is lost. I want to ask for the Emergency Assistance Service?

　　B:Certainly.Where are you from?

　　A:I am from America,working in Yangzhou now.

　　B:Do you remember your card number?

　　A:Well,may be 2666,1611,I just remember the last eight digits.

　　B:Where do you live now?

　　A:I live in Yangzhou.

　　B:Please tell me the number of your passport.

　　A:CN352467.

　　B:Please fill in this Application Form of Loss Reporting item by item. We will examined it carefully.

　　A:早安!這是中行銀行卡部嗎?

　　B:是啊。需要什么服務嗎?

　　A:嗯，我的長城國際卡丟了，我想請求緊急援助服務，可以嗎?

　　B:當然可以。您是哪國人?

　　A:我是美國人，現在揚州工作。

　　B:您記得卡號嗎?

　　A:嗯，可能是2666，1611，我只記得后八位數字。

　　B:您現在住哪兒?

　　A:我住在揚州。

　　B:請把您的護照號告訴我。

　　A:CN352467。

　　B:請逐項填寫這份掛失申請表，我們將仔細核對。